17th Jun 2020
Hi; I’m having trouble seeing subscriber content, sfarinaccio14/ Sean Farinaccio- please address this as you can. Thank you ☺️
New page shows I have a subscription but will not allow me to access subscribers content. Says I don’t have an subscriptions.
My username is firstname.lastname@example.org
hi Iam – you need to hover your mouse over subscriber content to see the sub menu or if on an ipad or phone use the arrow key to the right to open the sub menu
i think you’ve got some bugs on the new site. after signing in, sometimes, you seem to think my user name is ‘orders’ and i can’t get any content.
will look at this – thanks
I’m currently logged in, and it shows my subscription on my accounts page but when i go to the subscriber content page it is locked and only accessible to members. this has happened before, please fix it!
you just need to hover your mouse or use the arrow on the right if you are on a phone or ipad to expand that menu.
also, i am trying to look at this on an ipad, and wonder if it has something to do with this new ‘hovering’ behavior, you know tablets and phones don’t support ‘hover’, right?
yes they do – if you look at subscriber content on an ipad you have an arrow to the right and you hit the arrow and pull down the content as a submenu
Having a similar problem as above – i.e signed in, but no services avaible when hovering over “Subscriber Content”. My account record shows that my initial subscription was cancelled only to be replaced by a new one. Is it possible that the “new” subscription is awaiting some sort of verification?
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